Frequently Asked Questions
What kind of power do the inflatables need?
Our inflatables require a standard 110 amp household outlet. However, we ask that nothing else be plugged into that outlet or circuit. We provide a 100 foot extension cord, so the placement of your rental needs to be within that distance. If the distance between the 110 amp household outlet and the inflatable will be more than 100 feet, a generator will need to be used (they can be rented at an additional cost).
When will my rental be delivered?
We’ll call you the day prior to confirm details, and give you a time frame when we’ll arrive and set up. If you need a specific time please let us know ahead of time so we can plan our route accordingly.
What is the cancellation policy?
We carry limited quantities of each product, and our equipment is often reserved weeks or months in advance for parties or events. By reserving equipment for your party, we place that equipment out of service from anyone else being able to rent it. However, we understand that life happens, so to cancel your event, simply contact us at a minimum of 7 days before your scheduled event. We will provide you with a credit which is good for up to 1 year on an event of equal or higher value. However, deposits are non-refundable.
Is there a delivery fee?
Delivery fee is determined based on event location. We serve all of Carroll County, and surrounding areas (upon request). All package pricing includes delivery fee (withiin the delivery area). An additional fee will be added to your proposal if your event is located outside of the normal service area. A minimum purchase of $250.00 is required for delivery.
Do you deliver to parks/public areas?
Unfortunately, we do not at this time. However, we always do our best to make your celebration a success. Please call for details, and we'll see what we can do to help!
Is there a deposit to reserve my rentals?
Since the equipment is rented on a first come first reserved basis, we require a 25% deposit to reserve all equipment. This assures you will receive the item(s) that you have reserved on the date that you requested.
Who needs to be present when the rentals are delivered?
An adult over the age of 18 must be present at time of delivery to show staff the location of inflatable placement and to sign and accept the safety waiver.
Where can the inflatables be placed?
Inflatables can only be placed on grass, concrete, asphalt, or solid floors. The rentals can not be placed on sand, gravel, or wood chips. Your rental can not be taken up or down stairs, or through a gate less than 4 feet wide.
Make sure you have at least 3.5/4 feet of clearance on all sides of the designated set up area. Do not water or cut the grass the day of your rental. Ensure any and all animal feces is removed from the set up area! Please see the Inflatables product page for more preparation details.
How long is the rental period?
We execute same day pickup and return. Let us know upon booking if you need your rentals longer, and we will update your quote accordingly.
Do I have to sign a liability waiver prior to rental?
Yes, all customers must sign a Memory Makers LLC liability waiver. Once this is completed, we are NOT responsible for injuries occurring to lessee or to any persons using the leased property. By accepting these terms, you indicate agreement with all the provisions in this lease and acknowledge that you will read, review, and follow the general rules posted on the rented equipment for safe operation. All customers are also required to sign a safety rules waiver form, as well as a rental agreement.
What if there is inclement weather?
Since the weather is so unpredictable, weather-related cancellations can be made 24 hrs. before your scheduled event. If this occurs, customer are given a credit with our company which is good for up to 1 year on an event of equal or higher value.
How much space is required for set up?
The sizes of all inflatables are listed on our website. We ask that you add an additional 3.5/4 feet on all sides of the inflatable. This should be an area that is free of electrical wires and low-hanging tree branches.
What happens if the rentals get damaged?
While we do not charge a standard breakage fee on our orders, you may incur additional charges for broken or missing items upon pick up. The customer is held liable for any and all damages to equipment other than normal wear and tear. Examples may include but not limited to: a ripped seam on an inflatable due to “overloading riders”.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, and American Express) as well as cash.